FAQs & Troubleshooting
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191 Results
- 1(Video) Load A4/Letter paper
- 2Jam Inside (With Video Instructions)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Jam Rear (With Video Instructions)
- 6Jam Tray (With Video Instructions)
- 7Turn the Toner Save Mode on or off.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Document Jam (With Video Instructions)
- 10Jam 2-sided
- 11Faint
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Smudges on printed pages (Poor fixing)
- 15Gray background
- 16Replace Drum
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Load paper in the paper tray
- 19Size Error DX or Size Error 2-sided
- 20(Video) Replace Toner
- 21Image skewed
- 22(Video) Connect telephone line and power cords
- 23Delete print jobs from the print queue.
- 24Print both sides of paper or a booklet automatically
- 25(Video) Set up your Brother machine
- 26(Video) Unpack your Brother machine
- 27White lines, bands or ribbing across the page
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29What driver package format is supported by my Linux distribution?
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 34Can I print from or scan to Android™ Smartphone?
- 35What is Distinctive Ring and how do I program it?
- 36Curled or wavy
- 37Wrinkles or creases
- 38Black toner marks across the page
- 39White lines across the page
- 40Ghost
- 41Hollow print
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44What kind of envelopes and labels are recommended for printing?
- 45Can I use AirPrint with my Brother machine?
- 46I cannot print from my computer via USB.
- 47Manual Feed
- 48Toner Low or Prepare New Toner Cartridge
- 49Drum !
- 50Out of Memory