FAQs & Troubleshooting
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343 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load plain Letter/A4 paper
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Paper Jam
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Load envelopes
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13How to identify your Operating System (OS).
- 14What driver package format is supported by my Linux distribution?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Load photo paper
- 17How do I know which side up my photo paper should be in the tray?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Document Jam
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 28Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 29(Video Library) Setup your product
- 30Load paper in the paper tray
- 31When I print, the pages are smudged with ink.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Enable the Brother machine's network interface.
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 36(Video) Load photo paper
- 37Cannot Detect Ink Volume
- 38What is Brother iPrint&Scan?
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 42Ink Low
- 43Print using only the black ink cartridge when the Color cartridges have run out.
- 44What is Distinctive Ring and how do I program it?
- 45Confirm that a FAX I sent was received correctly.
- 46Set the date and time.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Add your Brother machine with AirPrint (macOS)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Protect your Brother machine against unauthorised access over the network