FAQs & Troubleshooting
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389 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Paper Jam
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Ink Absorber Full
- 21Can I print from or scan to Android™ Smartphone?
- 22Unable to Print XX
- 23Set up my Brother machine to forward the received faxes to another location.
- 24Wrong Paper Size
- 25What is the BRAdmin Professional software used for?
- 26What is the recommended paper?
- 27How do I load paper?
- 28The keys on the control panel do not respond.
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Out of Fax Memory
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38I cannot start ControlCenter4.
- 39Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 40Make copies on Ledger paper?
- 41Preview the faxes I receive before I print them.
- 42I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43Replace Ink
- 44While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 45How do I load paper in paper tray#2?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Verify if the Brother machine has a dial tone
- 49I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 50Why is it necessary for my machine to go through regular cleaning cycles?
