FAQs & Troubleshooting
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387 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Cover is Open
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 7I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 8Paper Jam
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15One or more of my colors are not printing (blank).
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 19Discover the MAC address of the Brother network card
- 20No Ink Cartridge
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 25The edge of glossy paper is smudged.
- 26The printer status is Offline or Paused.
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Can I restrict access to certain operations on my Brother machine?
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 32What is the BRAdmin Professional software used for?
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38I am unable to change my Brother machine's Receive Mode.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42No Paper Fed
- 43I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45How do I know which side up my photo paper should be in the tray?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47How do I load paper in paper tray#2?
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49What is Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.