FAQs & Troubleshooting
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381 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3One or more of my colors are not printing (blank).
- 4Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 5How do I load paper?
- 6No Paper Fed
- 7Replace Ink
- 8Load A3 or ledger paper and program my Brother machine to print on it.
- 9Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 10Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 15How do I know which side up my photo paper should be in the tray?
- 16I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19"Offline" appears on the Status Monitor.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Discover the MAC address of the Brother network card
- 25I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Cover is Open
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Improve poor print quality.
- 32How do I factory reset the network settings?
- 33What is the recommended paper?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Printing result in Windows Photo Viewer is light.
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 43Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 44How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47When I print, the pages are smudged with ink.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49I'm unable to access the memory (media) card in the media slot. What can I do?
- 50Add your Brother machine with AirPrint (macOS)