FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load paper?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Ink
- 6One or more of my colors are not printing (blank).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I cannot start ControlCenter4.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11When I print, the pages are smudged with ink.
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13Improve poor print quality.
- 14What is Brother iPrint&Scan?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Change the number of times my Brother machine rings before it answers.
- 17Paper Jam
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Store a Speed Dial number from my Brother machine's Caller ID History.
- 20How do I know which side up my photo paper should be in the tray?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Document Jam
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27What driver package format is supported by my Linux distribution?
- 28Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 29How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31How do I factory reset the network settings?
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Out of Fax Memory
- 34Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wireless network (Mac)