FAQs & Troubleshooting
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373 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6Improve poor print quality.
- 7One or more of my colors are not printing (blank).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Replace Ink
- 10How to identify your Operating System (OS).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 14Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Cannot print after a Windows 10 update (June 2020)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Can I print from or scan to Android™ Smartphone?
- 23How do I know which side up my photo paper should be in the tray?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Paper Jam
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29How do I load paper?
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33I cannot start ControlCenter4.
- 34Change the printer driver settings (Windows/macOS)
- 35Confirm that a FAX I sent was received correctly.
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42The printer status is Offline or Paused.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Document Jam
- 45Add your Brother machine with AirPrint (macOS)
- 46Protect your Brother machine against unauthorised access over the network
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48Delete print jobs from the print queue.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.