FAQs & Troubleshooting
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374 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Document Jam
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How do I load paper?
- 6Paper Jam
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Replace Ink
- 9One or more of my colors are not printing (blank).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15No Paper Fed
- 16I cannot start ControlCenter4.
- 17Unable to Print XX
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Out of Fax Memory
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24High Temperature
- 25How do I load envelopes into my machine?
- 26Printing/ Scanning with a mobile device
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to Scan AX
- 29Ink Absorber Full
- 30Printer Locked
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39When I print, the pages are smudged with ink.
- 40I cannot make borderless prints.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Unable to Print 3X
- 43Low Temperature
- 44Discover the MAC address of the Brother network card
- 45No Ink Cartridge
- 46Ink Low
- 47My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 48Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 49I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 50How do I factory reset the network settings?