FAQs & Troubleshooting
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351 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4One or more of my colors are not printing (blank).
- 5Replace Ink
- 6How do I load paper?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11The printer status is Offline or Paused.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17Ink Absorber Full
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19No Paper Fed
- 20Wrong Paper Size
- 21Load envelopes into my machine
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Delete print jobs from the print queue.
- 28Printing/ Scanning with a mobile device
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30How to identify your Operating System (OS).
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Unable to Scan AX
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Where can I get FaceFilter Studio and what can I do with this application?
- 37Improve poor print quality.
- 38What driver package format is supported by my Linux distribution?
- 39Use the Network Connection Repair Tool (Windows)
- 40Open the Control Panel (For Windows)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47Scan a document using Brother iPrint&Scan. (macOS only)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Connect your Brother machine to your mobile device via a wireless router or access point.
- 50Protect your Brother machine against unauthorised access over the network