FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Set up your Brother machine on a wireless network.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19I cannot make borderless prints.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Load paper in the paper tray
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 40How do I know which side up my photo paper should be in the tray?
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The printer status is Offline or Paused.
- 43I can receive a fax, but cannot receive a telephone call.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45One or more of my colors are not printing (blank). What can I do?
- 46Paper Jam
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50I cannot send a fax using PC-FAX (Windows 10)