FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Can I use voice mail on the same line as my Brother machine?
- 11Set up your Brother machine on a wireless network.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 15I cannot make borderless prints.
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 23Load paper in the paper tray
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34One or more of my colors are not printing (blank). What can I do?
- 35Paper Jam
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39Print command (LPR) (Linux)
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43Uninstall printer drivers (Linux)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47Use the Network Connection Repair Tool (Windows)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.