FAQs & Troubleshooting
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250 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Load paper in the paper tray
- 5Scan and save a document in PDF format (Scan to File)
- 6Cover is Open
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I am unable to print from a client PC to a printer on a print server. (Linux)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11How do I clean the Scanner to improve the copy or fax quality?
- 12Replace Ink
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Can I use AirPrint with my Brother machine?
- 16Stop my Brother machine from automatically redialing a number.
- 17Delete numbers stored in my Brother machine's Caller ID History.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 20Where can I find the ink cartridges for my new Brother machine?
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Ink Low
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 27I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 28Can third party ink be used to refill the ink cartridges?
- 29How do I send the same fax to multiple fax numbers? (Broadcasting)
- 30Scan a document in Mac OS X 10.6.
- 31Scan a document from a Windows XP application
- 32Why doesn't the machine answer when receiving a call?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35Improve my Brother machine's copy quality.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Configure and use the Scan Key Tool (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)