FAQs & Troubleshooting
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251 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9Cover is Open
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11Forward a fax to another fax machine when my machine has a mechanical problem.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Replace Ink
- 17How do I load envelopes into my machine?
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19The printer status is Offline or Paused.
- 20What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24How do I know which receive mode to select?
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41I am unable to change my Brother machine's Receive Mode.
- 42Send a fax without scanning the documents into memory.
- 43I cannot remove red-eye.
- 44How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 45Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47Where is the USB port on the machine?
- 48What is Distinctive Ring and how do I program it?
- 49Improve poor print quality.
- 50Can my Brother machine print a report to verify a fax I sent was received?