FAQs & Troubleshooting
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225 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2One or more of my colors are not printing (blank).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Load paper in the paper tray
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Low Temperature
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10How to identify your Operating System (OS).
- 11No Ink Cartridge
- 12Use voice mail on the same line as my Brother machine.
- 13Load envelopes
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Replace Ink
- 16Add your Brother machine with AirPrint (macOS)
- 17Ink Low
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Protect your Brother machine against unauthorised access over the network
- 22The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Loading paper in the manual feed slot.
- 32Cannot Detect
- 33Set up my Brother machine to forward the received faxes to another location.
- 34Cover is Open
- 35Paper Jam
- 36Out of Memory
- 37What is the recommended paper?
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Scan a document into PaperPort™ using the TWAIN driver
- 40Make a two-sided copy. (Duplex)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Connect your Brother machine to your mobile device via a wireless router or access point.
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46Delete print jobs from the print queue.
- 47What is Brother iPrint&Scan?
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.