FAQs & Troubleshooting
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384 Results
- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Paper Jam (With Video Instructions)
- 7The scanner cover support has come off. (With Video Instructions)
- 8What is Distinctive Ring and how do I program it?
- 9I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Improve poor print quality.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Install Starter Ink
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Unable to Print 3X
- 26Can I print from or scan to Android™ Smartphone?
- 27How many times will my Brother machine automatically redial a busy number?
- 28Change the number of times my Brother machine rings before it answers.
- 29Forward a fax to another fax machine when my machine has a mechanical problem.
- 30Load paper in the paper tray.
- 31Printout is misaligned when using glossy papers or postcards.
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Paper tray not detected
- 34Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37No Ink Cartridge
- 38Ink Low
- 39Wrong Paper
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43Print the Network Configuration Report.
- 44Document Jam
- 45Store received faxes in my Brother machine's memory. (Fax Storage)
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47Scratches (paper feed roller marks) appear at the center on the printed side on the glossy paper.
- 48What is Brother iPrint&Scan?
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50I cannot make borderless prints.