FAQs & Troubleshooting
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138 Results
- 1The printer status is Offline or Paused.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5One or more of my colors are not printing (blank).
- 6What driver package format is supported by my Linux distribution?
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 9Install Starter Ink
- 10What is the default password for my Brother machine?
- 11Load Documents in the Automatic Document Feeder (ADF)
- 12Change the Print Options to Improve Your Print Results
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Telephone Line Interference/VoIP.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to identify your Operating System (OS).
- 17Cannot Print XX or Print Unable XX
- 18What is the default password for my BRAdmin or Web Based Management?
- 19Paper Size Mismatch
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21When I print images, the quality is not good (Linux)
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Protect your Brother machine against unauthorised access over the network
- 25(Video) Set up your Brother machine
- 26Delete a network scanner entry. (Linux)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Document is Jammed in the Top of the ADF Unit
- 29Uninstall the Brother Software and Drivers (Windows)
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 33Add your Brother machine with AirPrint (macOS)
- 34Export an address book and import it to another machine
- 35Cannot print after a Windows 10 update (June 2020)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39Wrong Ink Cartridge
- 40When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 41Sleep
- 42Enable the Brother machine's network interface.
- 43Delete print jobs from the print queue.
- 44Cannot Detect Ink Volume
- 45I cannot scan via network.
- 46Ink Low
- 47Improve poor print quality.
- 48Reset the Network Settings to Factory Default
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Print the Network Configuration Report