FAQs & Troubleshooting
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334 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Check the Print Quality
- 3(Video) Load A4/Letter paper
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6One or more of my colors are not printing (blank).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Confirm that a FAX I sent was received correctly.
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Paper Size Mismatch
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Replace Ink
- 16I cannot find some options in the Print dialog box (macOS 11 or later)
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18(Video) Update the Driver or Firmware for your Brother machine
- 19About Envelopes
- 20The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 21Paper Tray #1 not detected/ Paper Tray #2 not detected
- 22High Temperature
- 23Correct the Paper Feed to Clear Vertical Lines
- 24Install Starter Ink
- 25Paper Jam
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Load Envelopes in Paper Tray #1
- 28Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 29Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 30Turn Off Memory Receive
- 31Easy Scan to E-mail
- 32Send an Email with User Authentication
- 33Setup a Brother machine on a wireless (Wi-Fi) network.
- 34Set Fax Preview to On.
- 35(Video) Install Ink Cartridges
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Printing/ Scanning with a mobile device
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Wrong Tray Setting or Wrong Tray Settings
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45The edge of glossy paper is smudged.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)