FAQs & Troubleshooting
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- 1When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load A4/Letter paper
- 6(Video) Connect telephone line and power cords
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8(Video) Install Ink Cartridges
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Use voice mail on the same line as my Brother machine.
- 13One or more of my colors are not printing (blank).
- 14What is Brother iPrint&Scan?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Install Starter Ink
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 22Delete print jobs from the print queue.
- 23Wrong Ink Color
- 24Paper tray not detected/ Paper tray #2 not detected
- 25What is AirPrint?
- 26Change the printer driver settings (Windows/macOS)
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28Reset the network settings to the factory default.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30(Video) Set up your Brother machine
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Printing result in Windows Photo Viewer is light.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37Document Jam (With Video Instructions)
- 38Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 39Cannot print after a Windows 10 update (June 2020)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41Enable the Brother machine's network interface.
- 42(Video) Unpack your Brother machine
- 43(Video) Load an Envelope (Manual Feed Slot)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Load photo paper
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.