FAQs & Troubleshooting
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293 Results
- 1Replace Ink
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Jam
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Install Starter Ink
- 6Connect your Brother machine to your mobile device via a wireless router or access point.
- 7Set up your Brother machine on a wireless network.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Load paper in the paper tray
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Combine multiple scanned documents into a single file with PaperPort™
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The printer status is Offline or Paused.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Cannot Detect
- 20No Paper Fed
- 21Out of Memory
- 22What is the recommended paper?
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Load envelopes
- 29Wrong Ink Color
- 30Cannot Detect Ink Volume
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32Unable to Print XX
- 33Ink Low
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Wrong Paper Size
- 36Cover is Open
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38When I print, the pages are smudged with ink.
- 39Why doesn't the machine answer when receiving a call?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Can I use voice mail on the same line as my Brother machine?
- 43Document Jam
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46What is Brother iPrint&Scan?
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48When I attempt to turn my Brother machine off, the LCD displays "All Related Fax Data Will Be Deleted" or "All Fax related data will be deleted".
- 49How to identify your Operating System (OS).
- 50Unable to Scan AX