FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4Change the printer driver settings (Windows)
- 5Toner specks
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8What is the default password for my BRAdmin or Web Based Management?
- 9What is the default password for my Brother machine?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13Cannot Print ##
- 14Manual Feed
- 15Document Jam
- 16Drum End Soon
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Self-Diagnostic
- 19Size Error DX or Size Error 2-sided
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Export an address book and import it to another machine
- 25Media Type Mismatch or Media Mismatch
- 26Protect your Brother machine against unauthorised access over the network
- 27Cannot Scan ##
- 282-sided Disable or 2-sided Disabled
- 29Toner Ended
- 30Cannot Detect
- 31Drum !
- 32Out of Memory
- 33What is the recommended paper?
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35I cannot connect my machine to a Windows 11 computer via USB.
- 36What driver package format is supported by my Linux distribution?
- 37Wrong Toner or Wrong Toner Cartridge
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40How to identify your Operating System (OS).
- 41Cartridge Error
- 42Toner Low or Prepare New Toner Cartridge
- 43Lines across the page
- 44Command List of brscan. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47What is the difference between the toner cartridge and the drum unit?
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)