FAQs & Troubleshooting
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343 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What is Brother iPrint&Scan?
- 6What driver package format is supported by my Linux distribution?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10What kind of Bluetooth enabled device can I use?
- 11Can I use voice mail on the same line as my Brother machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I use AirPrint with my Brother machine?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22The printer status is Offline or Paused.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 26Is my Brother machine compatible with Windows Vista?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pre-Required Procedures (Linux)
- 29Enable the Brother machine's network interface.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Stop my Brother machine from automatically redialing a number.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34How do I know which side up my photo paper should be in the tray?
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 37When I print, the pages are smudged with ink. What should I do?
- 38Replace Ink
- 39Delete print jobs from the print queue.
- 40I cannot make borderless prints.
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Discover the MAC address of the Brother network card
- 43Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Where is the USB port on the machine?
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.