FAQs & Troubleshooting
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338 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Printouts have wrinkles.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Replace the drum unit.
- 16The image is ghosted.
- 17How do I clean the corona wires?
- 18Cannot print after a Windows 10 update (June 2020)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Can I print from or scan to Android™ Smartphone?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25Can I transfer faxes to the PC when my machine has a mechanical problem?
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31Paper size settings are unavailable when I print from OpenOffice (Linux)
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33Print command (LPR) (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Tips for copy/scanning and preventing document jams
- 37Discover the MAC address of the Brother network card
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41Is my Brother machine compatible with third party print servers?
- 42How do I clean the laser scanner windows?
- 43Replace the drum unit.
- 44Color around the edge of printing is incorrect.
- 45I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48When I print images, the quality is not good (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)