FAQs & Troubleshooting
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336 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I turn off/on the Toner Save Mode?
- 3Scan and save a document in PDF format (Scan to File)
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15The printer status is Offline or Paused.
- 16White lines or bands or ribbing appear across the page.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20I am asked to enter a password when starting the Remote Setup application. What is the password?
- 21What is the BRAdmin Professional software used for?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Adjust color settings by using the custom setting in the printer driver
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26Colored lines appear across the page.
- 27Cannot print after a Windows 10 update (June 2020)
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33Can I use voice mail on the same line as my Brother machine?
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Spots are printed at 75mm.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39How do I clear vertical lines or streaks that appear in the copies I made?
- 40White spots or hollow print appears.
- 41Protect your Brother machine against unauthorised access over the network
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Is my Brother machine compatible with third party print servers?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46What is Distinctive Ring and how do I program it?
- 47What driver package format is supported by my Linux distribution?
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.