FAQs & Troubleshooting
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337 Results
- 1I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Scan and save a document in PDF format (Scan to File)
- 5Printouts have wrinkles.
- 6Can I print from or scan to Android™ Smartphone?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17How do I clear vertical lines or streaks that appear in the copies I made?
- 18I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Can I set my Brother machine to forward the faxes I receive to another location?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25How do I replace the belt unit?
- 26Colored lines appear across the page.
- 27How do I turn off/on the Toner Save Mode?
- 28The image is ghosted.
- 29White spots or hollow print appears.
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34What is Brother iPrint&Scan?
- 35Can I print on transparencies e.g. for overhead projectors?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?