FAQs & Troubleshooting
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309 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Print on both sides of the paper (2-sided/duplex Printing).
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Replace Belt
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Replace PF Kit xx
- 17Cover is Open
- 18Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Replace WT (waste toner) Box
- 23Replace Fuser
- 24What driver package format is supported by my Linux distribution?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Adjust color settings by using the custom setting in the printer driver
- 28The printer status is Offline or Paused.
- 29Document Jam
- 30Out of Memory
- 31Jam Rear
- 32Jam Inside
- 33Replace Drum
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35The color of your printouts is not what you expected
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 38White streaks or bands down the page
- 39Replace Toner
- 40Easy Scan to E-mail
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Configure and use the Scan to Network feature (For Windows)
- 43Configure and use the Scan to FTP feature
- 44Small Paper
- 45Registration or Registration failed.
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Configure and use the Scan to E-mail Server feature.