FAQs & Troubleshooting
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340 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Adjust color settings by using the custom setting in the printer driver
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print on plain paper or bond paper from the Manual feed slot
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Reset the network settings to the factory default (video instructions available)
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Printouts are curled or wavy.
- 14Printouts have wrinkles.
- 15Reset the network settings to the factory default (video instructions).
- 16Reset the network settings to the factory default
- 17Turn the Toner Save Mode on or off.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Change the printer driver settings (Windows/macOS)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Discover the MAC address of the Brother network card
- 26Scan and save a document in PDF format (Scan to File)
- 27What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28The toner does not fix to paper well. (Poor fixing)
- 29Configure and use the Scan to Network feature
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32I keep getting the error message "Authenticate Err (Authentication error)".
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Carry out calibration to improve the color density
- 36Which E-mail packages are compatible with ControlCenter3?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 48How to identify your Operating System (OS).
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50No Belt Unit