FAQs & Troubleshooting
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340 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The toner does not fix to paper well. (Poor fixing)
- 5Reset the network settings to the factory default (video instructions).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Printouts are curled or wavy.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Document Jam
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Discover the MAC address of the Brother network card
- 14Can I print from or scan to Android™ Smartphone?
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18How to identify your Operating System (OS).
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Carry out calibration to improve the color density
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Turn the Toner Save Mode on or off.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Enable the Brother machine's network interface.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37No Belt Unit
- 38WT Box End Soon
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Confirm that a FAX I sent was received correctly
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45Uninstall printer drivers (Linux)
- 46I'm having a problem with the print quality. How can I solve it?
- 47Out of Memory
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.