FAQs & Troubleshooting
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298 Results
- 1Replace Belt
- 2Replace Drum
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I keep getting the error message "Authenticate Err (Authentication error)".
- 5Jam Rear
- 6Replace WT (waste toner) Box
- 7Replace PF Kit xx
- 8Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 9Replace Fuser
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Curled or wavy
- 12Wrinkle
- 13Jam Manual Feed
- 14Toner scatter or toner stain
- 15Colored streaks or bands down the page
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Adjust color settings by using the custom setting in the printer driver
- 20Cover is Open
- 21Document Jam
- 22Replace Toner
- 23Ghost
- 24Jam Tray 1 or Jam Tray
- 25White spots or hollow print
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Printing/ Scanning with a mobile device
- 30What is Brother iPrint&Scan?
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Short Paper
- 34No Belt Unit
- 35Drum Stop
- 36Out of Memory
- 37Log Access Error
- 38No Toner
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42Color misregistration
- 43Manual Feed
- 44Size mismatch
- 45Jam 2-sided
- 46Jam Inside
- 47Colored lines across the page
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Configure and use the Scan to E-mail Server feature.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.