FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Distinctive Ring and how do I program it?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6The printer status is Offline or Paused.
- 7Turn the Toner Save Mode on or off.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Delete print jobs from the print queue.
- 10Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 21I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23What can happen if the wrong paper is used in your machine.
- 24What driver package format is supported by my Linux distribution?
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26I'm having a problem with the print quality. How can I solve it?
- 27I'm using Windows XP. I cannot scan with the USB cable.
- 28I am having a problem receiving faxes.
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Cannot print after a Windows 10 update (June 2020)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Configure and use the Scan to Network feature
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36How to identify your Operating System (OS).
- 37I keep getting the error message "Authenticate Err (Authentication error)".
- 38Setup and use Brother PC-FAX receiving
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40No Paper
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Jam Inside
- 46Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48Clean the paper pick-up roller
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50What is MFL-Pro Suite Software?