FAQs & Troubleshooting
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323 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4What is Brother iPrint&Scan?
- 5Printouts are curled or wavy.
- 6Printouts have wrinkles.
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm having a problem with the print quality. How can I solve it?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Adjust color settings by using the custom setting in the printer driver
- 19Carry out calibration to improve the color density
- 20The toner does not fix to paper well. (Poor fixing)
- 21Turn the Toner Save Mode on or off.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Configure a cover page for PC-FAX.
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44Scan and save a document in PDF format (Scan to File)
- 45No Waste Toner
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.