FAQs & Troubleshooting
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354 Results
- 1Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6White lines down the page
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to send a fax the message "FAX # Restricted" appears on the display.
- 12I am asked to enter a password when starting the Remote Setup application. What is the password?
- 13Print on labels and envelopes from the MP tray.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16Pre-Required Procedures (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25When I try to send a fax the message "FAX # Restricted" appears on the display.
- 26Scan and save a document in PDF format (Scan to File)
- 27How can I prevent public access to certain features on my Brother machine?
- 28Can I use voice mail on the same line as my Brother machine?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 32Black toner marks across the page
- 33Gray background
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Ghost
- 36Black lines down the page
- 37How can I clear the "Scanner Locked" error message?
- 38How do I clear the message "MFC is Busy" or "Connect Failure"?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.