FAQs & Troubleshooting
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298 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Scan and save a document in PDF format (Scan to File)
- 3Set up an outgoing message for Fax/Tel Mode.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 6One or more of my colors are not printing (blank). What can I do?
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16Pre-Required Procedures (Linux)
- 17Can I print from or scan to Android™ Smartphone?
- 18The edge of glossy paper is smudged.
- 19How many times will my Brother machine automatically redial a number?
- 20How do I know which side up my photo paper should be in the tray?
- 21The printer status is Offline or Paused.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Can I print a report that will show all of my Speed Dial and Group numbers?
- 24Can I use voice mail on the same line as my Brother machine?
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28What is Distinctive Ring and how do I program it?
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33How to identify your Operating System (OS).
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35Configure a cover page for PC-FAX.
- 36Can I set my Brother machine to forward the faxes I receive to another location?
- 37I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Why can't I print when an ink cartridge is empty?
- 40How do I know the current network configuration?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure scan settings without administrator privileges (Linux)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Is my Brother machine compatible with third party print servers?
- 47Protect your Brother machine against unauthorised access over the network
- 48Discover the MAC address of the Brother network card
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.