FAQs & Troubleshooting
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225 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2Pre-Required Procedures (Linux)
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7How do I factory reset the print server?
- 8What driver package format is supported by my Linux distribution?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 13I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15I can receive a fax, but cannot receive a telephone call.
- 16What is the "Station ID" and how do I set it?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Delete print jobs from the print queue.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24Scan a document in Mac OS X 10.6.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Change the printer driver settings (Windows/macOS)
- 27Functions supported in the Windows 7 built-in drivers
- 28I am sharing my Brother machine. I can print but cannot scan.
- 29I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32Scan a document in Mac OS X 10.7.
- 33Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 34When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35How do I program the date and time?
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38How do I clear the "Awaiting Redial" message?
- 39I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 40Print the Network Configuration page
- 41Verify if the Brother machine has a dial tone
- 42I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 43I am experiencing problems receiving faxes. What can I do?
- 44I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 45Scan using XSane or GIMP (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50I cannot print from my computer via USB.