FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4How do I install additional memory?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7What driver package format is supported by my Linux distribution?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11How do I install the Optional Tray Module?
- 12Cannot print after a Windows 10 update (June 2020)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15The paper is skewed when it's printed.
- 16Does NC-2200w work with Windows Vista?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 20What kind of memory can I use?
- 21How do I factory reset the print server?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23Print the Network Configuration page
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Command List of brscan. (Linux)
- 31I cannot print from my computer via network. (For Macintosh)
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 38Can I print from DOS applications?
- 39What can happen if the wrong paper is used in your machine.
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42Scan using XSane or GIMP (Linux)
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.