FAQs & Troubleshooting
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216 Results
- 1I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 2How do I factory reset the print server?
- 3Functions supported in the Windows 7 built-in drivers
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 9I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 10What driver package format is supported by my Linux distribution?
- 11My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 15What is a "Generic PCL Driver"?
- 16Can I reduce the size of a received fax on this machine?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18Open the "Scanners and Cameras" and Properties.
- 19I cannot print from my computer via network. (For Macintosh)
- 20Check the IP addresses of your PC and the Brother machine
- 21What is Multi-Function Link Pro Suite?
- 22What is the best printer driver to use-the PCL or BR-Script driver?
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26How do I improve the copy or fax quality?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29Print the Network Configuration page
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 32How can I clear the "PLS OPEN COVER" error message on LCD?
- 33Cannot print after a Windows 10 update (June 2020)
- 34Large characters are printed incorrectly. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Delete print jobs from the print queue.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38I cannot print from my computer via USB.
- 39The printer status is Offline or Paused.
- 40I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42Scan an image and insert it in a Windows XP application
- 43What is Distinctive Ring and how do I program it?
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45Why doesn't the machine answer when receiving a call?
- 46How can I configure Windows® XP to send and receive faxes?
- 47When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)