FAQs & Troubleshooting
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216 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2Can I print from DOS applications?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from or scan to Android™ Smartphone?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14How do I improve the copy or fax quality?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 17What is UPnP and SSDP?
- 18I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21Print command (LPR) (Linux)
- 22I am experiencing problems sending a fax, what can I do?
- 23I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25Large characters are printed incorrectly. (Linux)
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28When printing with monochrome laser printer, the print position shifts. (Linux)
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 31Scan a document in Windows 8 and Windows 10.
- 32The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34Can I confirm that the FAX was sent correctly?
- 35Can I reduce the size of a received fax on this machine?
- 36Print the Network Configuration page
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 42What driver package format is supported by my Linux distribution?
- 43Delete print jobs from the print queue.
- 44What is the difference between the toner cartridge and the drum unit?
- 45The printer status is Offline or Paused.
- 46Windows 7 Support Information
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Does NC-2200w work with Windows Vista?
- 50I cannot use the "Modules Update" button on Web BRAdmin.