FAQs & Troubleshooting
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332 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Toner specks
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5How do I clear the message "Document Jam" from the LCD display?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is a "Generic PCL Driver"?
- 8How do I install the Optional Tray Unit?
- 9How to load numbered checks or forms in the paper tray?
- 10White spots or black spots at 3.7 in. (94 mm) intervals
- 11Black toner marks across the page
- 12Faint
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Hollow print
- 15Black lines down the page
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Remotely access my Brother machine to forward my faxes to another machine.
- 19How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Pre-Required Procedures (Linux)
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23What is Brother iPrint&Scan?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29When I try to send a fax the message "FAX # Restricted" appears on the display.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31White lines across the page
- 32All black
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Duplex Copy (1-sided to 2-sided)
- 37Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 40Line across the page
- 41Ghost
- 42Scan using XSane or GIMP (Linux)
- 43I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Cancel a fax job waiting in my Brother machine's memory.
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49How do I clear the message "Jam Duplex" from the LCD?
- 50Confirm that a FAX I sent was received correctly