FAQs & Troubleshooting
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291 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Scan and save a document in PDF format (Scan to File)
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12Pre-Required Procedures (Linux)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17How do I improve the copy or fax quality?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26How do I print an envelope from my computer?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I want to know more information about the advanced features of my Brother machine.
- 30Delete print jobs from the print queue.
- 31What is Brother iPrint&Scan?
- 32The paper is skewed when it's printed.
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34My envelopes are jamming. What can I do?
- 35How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 36Confirm that a FAX I sent was received correctly
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38I am experiencing problems sending a fax, what can I do?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Open the "Scanners and Cameras" and Properties.
- 44How to identify your Operating System (OS).
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I am asked to enter a password when starting the Remote Setup application. What is the password?
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.