FAQs & Troubleshooting
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293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The printer status is Offline or Paused.
- 4The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Use the Universal Printer Driver for PCL
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 15Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 16How do I clear the message "Paper Jam Back" from the LCD display?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19Pre-Required Procedures (Linux)
- 20How to identify your Operating System (OS).
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 23I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 24Do I need a telephone line to send and receive faxes with my Brother machine?
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27My envelopes are jamming. What can I do?
- 28How do I improve the copy or fax quality?
- 29The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 30Confirm that a FAX I sent was received correctly
- 31The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45Discover the MAC address of the Brother network card
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48The paper is skewed when it's printed.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?