FAQs & Troubleshooting
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222 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print the Network Configuration page
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6The printer status is Offline or Paused.
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 9How do I install the Optional Tray Module?
- 10What is the BRAdmin Professional software used for?
- 11When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13Is my Brother machine compatible with third party print servers?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16The downloaded driver's name is different from my machine's name. (Linux)
- 17I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 21Send a fax
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Does NC-2200w work with Windows Vista?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I am experiencing problems sending a fax, what can I do?
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27Why are my sent faxes always received with a black vertical line down the page?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31Command List of brscan. (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 35What is the "Station ID" and how do I set it?
- 36Cannot print after a Windows 10 update (June 2020)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38I cannot send a fax using PC-FAX (Windows 10)
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40Important points for specifying the scan area (Linux)
- 41How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43How to identify your Operating System (OS).
- 44Check the IP addresses of your PC and the Brother machine
- 45When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 46The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48Why doesn't the machine answer when receiving a call?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.