FAQs & Troubleshooting
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219 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The printer status is Offline or Paused.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21What driver package format is supported by my Linux distribution?
- 22Firewall port requirements of the Scan Key Tool (Linux)
- 23Pre-Required Procedures (Linux)
- 24I cannot print from my computer via USB.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Scan a document using "Scanner and Camera Wizard" in Windows XP
- 28The keys on the control panel do not respond.
- 29My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 30Why does the display read "Cover Open"?
- 31The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33Cannot print after a Windows 10 update (June 2020)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I cannot print from my computer via network. (For Macintosh)
- 43I cannot print from my computer via network. (For Windows)
- 44Check the IP addresses of your PC and the Brother machine
- 45The paper is skewed when it's printed.
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47I cannot scan via USB. (Mac OS X)
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50Scan a document from the Windows Vista Photo Gallery