FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Replace Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I use voice mail on the same line as my Brother machine?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Load photo paper into my machine.
- 11Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer status is Offline or Paused.
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Print the Network Configuration List
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30One or more of my colors are not printing (blank). What can I do?
- 31How do I load envelopes into my machine?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Cannot print after a Windows 10 update (June 2020)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Open the "Scanners and Cameras" and Properties.
- 39I am unable to change my Brother machine's Receive Mode.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42How do I know which receive mode to select?
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44Confirm that a FAX I sent was received correctly.
- 45What is the BRAdmin Professional software used for?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Install PaperPort™ 12SE / 14SE onto Windows 10.