FAQs & Troubleshooting
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321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3What is Brother iPrint&Scan?
- 4How do I know which side up my photo paper should be in the tray?
- 5I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 6How do I load envelopes into my machine?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Cannot print after a Windows 10 update (June 2020)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Protect your Brother machine against unauthorised access over the network
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15How many times will my Brother machine automatically redial a busy number?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Load paper in the paper tray
- 19I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25The printer status is Offline or Paused.
- 26Scan and save a document in PDF format (Scan to File)
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30When I print, the pages are smudged with ink. What should I do?
- 31Paper Jam
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33Where can I find my Brother machine's serial number?
- 34Replace Ink
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Enable the Brother machine's network interface.
- 48Delete print jobs from the print queue.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot find some option in the Printing preferences. (For Windows)