FAQs & Troubleshooting
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337 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What driver package format is supported by my Linux distribution?
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Paper Jam
- 12How do I load envelopes into my machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Delete numbers stored in my Brother machine's Caller ID History.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31How to identify your Operating System (OS).
- 32I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Scan and save a document in PDF format (Scan to File)
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Can I use voice mail on the same line as my Brother machine?
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Where is the USB port on the machine?
- 47How do I factory reset the network settings?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?