FAQs & Troubleshooting
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337 Results
- 1Paper Jam
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot make borderless prints.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11One or more of my colors are not printing (blank). What can I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Enable the Brother machine's network interface.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Pre-Required Procedures (Linux)
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29Confirm that a FAX I sent was received correctly.
- 30I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 31When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39I can print but cannot scan via network. (For Mac)
- 40I can receive a fax, but cannot receive a telephone call.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43Create or view a XML Paper Specification document
- 44Print using only the black ink cartridge when the Color cartridges have run out.
- 45I cannot remove red-eye.
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 48When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 49Why is it necessary for my machine to go through regular cleaning cycles?
- 50I'm using Windows XP. I cannot scan with the USB cable.