FAQs & Troubleshooting
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309 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2How do I clean white or black spots on printed documents?
- 3The printer status is Offline or Paused.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I use voice mail on the same line as my Brother machine?
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Delete print jobs from the print queue.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19The paper is skewed when it's printed.
- 20What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37Is my Brother machine compatible with Windows Vista?
- 38What is Ad-hoc mode?
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Pre-Required Procedures (Linux)
- 45Enable the Brother machine's network interface.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.