FAQs & Troubleshooting
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257 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4JAM DUPLEX
- 5Page skewed
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Ghost
- 8Can I use AirPrint with my Brother machine?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 11Curled
- 12Jam Rear
- 13Lines across the page
- 14REPLACE DRUM
- 15Hollow print
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Is my Brother machine compatible with Windows Vista?
- 18Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Pre-Required Procedures (Linux)
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Poor fixing
- 24JAM TRAY 1
- 25Faint
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29NO TONER
- 30Print both sides of paper or a booklet automatically
- 31No Paper
- 32Cover is Open
- 33Store numbers on my Brother machine for easy dialing from the PC.
- 34What is a "Generic PCL Driver"?
- 35What kind of paper can I use?
- 36Curled or wavy
- 37Wrinkles or creases
- 38When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 39In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Delete print jobs from the print queue.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Can I print from or scan to Android™ Smartphone?
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49The printer status is Offline or Paused.
- 50Set up my Brother machine to forward the received faxes to another location.