FAQs & Troubleshooting
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261 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I clean white or black spots on printed documents?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Delete print jobs from the print queue.
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Change the printer driver settings (Windows/macOS)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I am asked to enter a password when starting the Remote Setup application. What is the password?
- 16I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18How do I adjust my Brother machine's Sleep Mode setting?
- 19I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25Is my Brother machine compatible with Windows Vista?
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28What is the recommended paper?
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Pre-Required Procedures (Linux)
- 35Send a PC-FAX
- 36The printer status is Offline or Paused.
- 37"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Send the same fax to more than one number at a time. (Broadcasting)
- 41Scan a document in Mac OS X 10.7.
- 42How do I clear the "Awaiting Redial" message?
- 43Configure and use the Scan Key Tool (Linux)
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48Print command (LPR) (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)