FAQs & Troubleshooting
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250 Results
- 1REPLACE DRUM
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Ghost
- 4Cover is Open
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Delete print jobs from the print queue.
- 7Drum Stop
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9White lines across the page
- 10Black lines down the page
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Check Connection
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14MANUAL FEED
- 15Curled
- 16Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Page skewed
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20What driver package format is supported by my Linux distribution?
- 21Scan using XSane or GIMP (Linux)
- 22Pre-Required Procedures (Linux)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25How to identify your Operating System (OS).
- 26Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 27Can I print from or scan to Android™ Smartphone?
- 28Print Unable
- 29My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 31Store numbers on my Brother machine for easy dialing from the control panel.
- 32Document Jam
- 33Jam Rear
- 34I am experiencing problems sending a fax.
- 35Black toner marks across the page
- 36Replace Toner
- 37Turn the Toner Save mode on or off
- 38Hollow print
- 39When printing with monochrome laser printer, the print position shifts. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Can I check the remaining life of my Brother machine's drum?
- 42Curled (video instructions available)
- 43I am having a problem receiving faxes.
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)