FAQs & Troubleshooting
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251 Results
- 1Ghost
- 2Curled (video instructions available)
- 3Page skewed
- 4JAM INSIDE
- 5Cover is Open
- 6Gray background
- 7Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 8Out of Memory
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10What driver package format is supported by my Linux distribution?
- 11Poor fixing
- 12White lines, bands or ribbing across the page
- 13Black lines down the page
- 14All black
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16TONER ENDED
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Scan using XSane or GIMP (Linux)
- 19Delete print jobs from the print queue.
- 20I cannot start ControlCenter4.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Clean the paper pick-up roller (video instructions available)
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Can I use voice mail on the same line as my Brother machine?
- 25MANUAL FEED
- 26Toner Low or Prepare New Toner Cartridge
- 27Scan a document in Mac OS X 10.6.
- 28Transfer faxes to the PC when my machine has a mechanical problem
- 29What kind of paper can I use?
- 30REPLACE DRUM
- 31Replace Toner
- 32Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 33The faxes I send are always received with a black vertical line down the page.
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Configure and use the Scan Key Tool (Linux)
- 37Print command (LPR) (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Check Connection
- 41Can I use AirPrint with my Brother machine?
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Scan Unable
- 46Configure a cover page for PC-FAX.
- 47How do I make my faxed documents lighter or darker? (Fax Contrast)
- 48I cannot print from my computer via USB.
- 49Drum Stop
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.