FAQs & Troubleshooting
Latest |
233 Results
- 119/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 301/06/2023Delete print jobs from the print queue.
- 416/05/2023I cannot print from my computer via USB.
- 526/04/2023Check the IP addresses of your PC and the Brother machine
- 627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 727/03/2023Change the printer driver settings (Windows/macOS)
- 827/03/2023The printer status is Offline or Paused.
- 924/03/2023Open the Status Monitor
- 1017/03/2023Open the "Scanners and Cameras" and Properties.
- 1115/03/2023"Offline" appears on the Status Monitor.
- 1228/02/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1314/02/2023Scan and save a document in PDF format (Scan to File)
- 1414/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1514/02/2023Scan a document in Windows 8 and Windows 10.
- 1614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1813/12/2022How to identify your Operating System (OS).
- 1916/11/2022I am experiencing problems sending a fax, what can I do?
- 2015/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2115/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2224/10/2022Can I print using the IPP protocol on Windows XP?
- 2317/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2412/10/2022Can I print from DOS applications?
- 2511/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2626/09/2022I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2720/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2812/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 2906/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 3022/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3108/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3203/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3326/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3420/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3509/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3620/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3701/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3801/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3924/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4017/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4115/02/2022Replace the drum unit.
- 4210/11/2021Open the Control Panel (For Windows)
- 4330/09/2021Uninstall the drivers (Windows)
- 4419/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4516/07/2020Cannot print after a Windows 10 update (June 2020)
- 4602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4716/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 4814/06/2019Windows 10 Support Information
- 4922/03/2019Protect your Brother machine against unauthorised access over the network
- 5020/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?