FAQs & Troubleshooting
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233 Results
- 1Delete print jobs from the print queue.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7How do I know the current network configuration?
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15Can I transfer faxes in the MFC's memory to the PC?
- 16How can I improve poor print quality ?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 18Can I print from DOS applications?
- 19Send a fax using PC-FAX with LPD/LPRng (Linux)
- 20Protect your Brother machine against unauthorised access over the network
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25Can I set my Brother machine to forward the faxes I receive to another location?
- 26How do I check if the MFC has faxes in its memory?
- 27How can I change the print resolution?
- 28How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 29When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34How do I load legal size paper in the paper tray?
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 43Open the Status Monitor
- 44Open the "Scanners and Cameras" and Properties.
- 45What is the difference between the toner cartridge and the drum unit?
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50Check the IP addresses of your PC and the Brother machine