FAQs & Troubleshooting
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233 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What are the recommended specifications for the paper I should use on my product?
- 4Printing on thick paper or transparencies.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7Configure and use PC-FAX (CUPS) (Linux)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10How do I clean the corona wire?
- 11I cannot print from my computer via network. (For Macintosh)
- 12PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13My Brother machine misfeeds paper.
- 14Can I transfer faxes in the MFC's memory to the PC?
- 15How do I check if the MFC has faxes in its memory?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20Windows 10 Support Information
- 21"Offline" appears on the Status Monitor.
- 22Do I need a telephone line to send and receive faxes with my Brother machine?
- 23When I scan a document using ControlCenter, the scanned file size is too big.
- 24Why doesn't my Brother machine have a dial tone?
- 25I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 26Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 27I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 28I updated the Web BRAdmin and cannot enable the logging function.
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30How do I send (broadcast) a fax to more than one number?
- 31How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 32"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 33When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 34What is the "Station ID" and how do I set it?
- 35I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 36Where do I find the complete User's Guide?
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48Open the Status Monitor
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.
