FAQs & Troubleshooting
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234 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2How do I clean white or black spots on printed documents?
- 3How can I improve poor print quality ?
- 4I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Macintosh®. What are the settings in the Scanner window used for?
- 10Discover the MAC address of the Brother network card
- 11Can I print from or scan to Android™ Smartphone?
- 12What is Distinctive Ring and how do I program it?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Delete print jobs from the print queue.
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17Change the printer driver settings (Windows/macOS)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Does NC-2200w work with Windows Vista?
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 28Document Jam
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31I am experiencing problems receiving faxes. What can I do?
- 32Protect your Brother machine against unauthorised access over the network
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35I cannot print from my computer via USB.
- 36Scan and save a document in PDF format (Scan to File)
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38How do I load legal size paper in the paper tray?
- 39My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Can I print from DOS applications?
- 44What can happen if the wrong paper is used in your machine.
- 45Can I print using the IPP protocol on Windows XP?
- 46How do I factory reset the print server?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Check the IP addresses of your PC and the Brother machine
- 49I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)