FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5How do I check if the MFC has faxes in its memory?
- 6Printing on thick paper or transparencies.
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Open the Control Panel (For Windows)
- 10The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13"No response" error message appears, when updating the firmware. What should I do?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15What is a "Generic PCL Driver"?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Verify if the Brother machine has a dial tone
- 18I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 19How can I improve poor print quality ?
- 20Where can I find the serial number for my unit?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Windows 10 Support Information
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 26PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 27My Brother machine misfeeds paper.
- 28Scan a document in Windows 8 or later.
- 29The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 32I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Windows 8.1 Support Information
- 35Windows 8 Support Information
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39I can print but cannot scan via network. (For Macintosh)
- 40How do I send (broadcast) a fax to more than one number?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 44Download a file from the "Downloads" section and save it to Windows 10 computer.
- 45Protect your Brother machine against unauthorised access over the network
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47"Offline" appears on the Status Monitor.
- 48Open the Status Monitor
- 49Delete print jobs from the print queue.
- 50Install the built-in drivers (For Windows 8 or later)
