FAQs & Troubleshooting
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278 Results
- 1The printer status is Offline or Paused.
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How do I clean white or black spots on printed documents?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9How to identify your Operating System (OS).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Cannot print after a Windows 10 update (June 2020)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Scan and save a document in PDF format (Scan to File)
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Delete print jobs from the print queue.
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22How do I factory reset the print server?
- 23What driver package format is supported by my Linux distribution?
- 24Pre-Required Procedures (Linux)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 29I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32What are the recommended specifications for the paper I should use on my product?
- 33How can I improve poor print quality ?
- 34"Paper Jam Tray" error appears on the LCD. What should I do?
- 35The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 36How do I clear the message "MFC is Busy" or "Connect Failure"?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot print from my computer via network. (For Macintosh)
- 39I cannot scan via USB. (Mac OS X)
- 40I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Change the quality of the faxes I send (Fax Resolution).
- 46What is the Network Shared printing?
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 48The paper is skewed when it's printed.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.