FAQs & Troubleshooting
![]() |
Popular |
276 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I clean white or black spots on printed documents?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 6How can I improve poor print quality ?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8Pre-Required Procedures (Linux)
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10How do I factory reset the print server?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Cannot print after a Windows 10 update (June 2020)
- 14How to identify your Operating System (OS).
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 16Scan and save a document in PDF format (Scan to File)
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 21Can I print using the IPP protocol on Windows XP?
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25"Paper Jam Tray" error appears on the LCD. What should I do?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Check the IP addresses of your PC and the Brother machine
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Uninstall the drivers (Windows)
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Change the quality of the faxes I send (Fax Resolution).
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I can print but cannot scan via network. (For Windows)
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 43I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48"Paper Jam Inside" error appears on the LCD. What should I do?
- 49Printing on thick paper or transparencies.
- 50Why doesn't the machine answer when receiving a call?