FAQs & Troubleshooting
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- 1I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 2What is Distinctive Ring and how do I program it?
- 3Why doesn't the machine answer when receiving a call?
- 4Why can't I print when an ink cartridge is empty?
- 5Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 6Windows 10 Support Information
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8Open the "Scanners and Cameras" and Properties.
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10I cannot print from my computer via USB.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16Can third party ink be used to refill the ink cartridges?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18How do I clear the message "PAPER JAM" from the display?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Can I use voice mail on the same line as my Brother machine?
- 28The keys on the control panel do not respond.
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 32Uninstall Scan-key-tool. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34Uninstall printer drivers (Linux)
- 35Set up your Brother machine on a wireless network.
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37How to identify your Operating System (OS).
- 38The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 39Verify if the Brother machine has a dial tone
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44I cannot print over a network using the XML Paper Specification Printer Driver.
- 45When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 46What is Ad-hoc mode?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan a document from a Windows XP application
- 49Glossy Paper does not feed correctly. What can I do?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).