FAQs & Troubleshooting
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302 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4What driver package format is supported by my Linux distribution?
- 5Clear the paper jam or printer jam.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15Where is the USB port on the machine? I can't find it on the back of the unit.
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19How do I factory reset the print server?
- 20What is the BRAdmin Professional software used for?
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Open the "Scanners and Cameras" and Properties.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 28When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 29I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 30I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32How can I improve poor print quality?
- 33When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35Configure the Scan to Email Feature (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 42Open the Control Panel (For Windows)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44How to identify your Operating System (OS).
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48Do I need a telephone line to send and receive faxes with my Brother machine?
- 49Discover the MAC address of the Brother network card
- 50The edge of glossy paper is smudged.