FAQs & Troubleshooting
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- 1How do I make a copy on my Brother machine?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Which E-mail packages are compatible with ControlCenter3?
- 8The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 9Can I print from or scan to Android™ Smartphone?
- 10Scan and save a document in PDF format (Scan to File)
- 11When I print, the pages are smudged with ink. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Can third party ink be used to refill the ink cartridges?
- 16How do I know the current network configuration?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18How many times will my Brother machine automatically redial a busy number?
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Can I use voice mail on the same line as my Brother machine?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25One or more of my colors are not printing (blank). What can I do?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28How do I print on an envelope?
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35Clear the message "Awaiting Redial"
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37The printer status is Offline or Paused.
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41How to identify your Operating System (OS).
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50I am having issues with the paper feed. What can I do?