FAQs & Troubleshooting
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327 Results
- 1Load paper in the paper tray
- 2I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 3What is Brother iPrint&Scan?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Can I use AirPrint with my Brother machine?
- 24The printer status is Offline or Paused.
- 25My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29Replace Ink
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Can I use voice mail on the same line as my Brother machine?
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Configure a cover page for PC-FAX.
- 39How many times will my Brother machine automatically redial a number?
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43Can third party ink be used to refill the ink cartridges?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50The LCD displays an error code (number). What does it mean?