FAQs & Troubleshooting
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329 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Load paper in the paper tray
- 5One or more of my colors are not printing (blank). What can I do?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Which E-mail packages are compatible with ControlCenter3?
- 12Improve poor print quality.
- 13Replace Ink
- 14What is Brother iPrint&Scan?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Can I restrict access to certain operations on my Brother machine?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Can I transfer faxes to the PC when my machine has a mechanical problem?
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Stop my Brother machine from automatically redialing a number.
- 30Change the printer driver settings (Windows/macOS)
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33I am asked to enter a password when starting the Remote Setup application. What is the password?
- 34I cannot remove red-eye.
- 35Where is the USB port on the machine?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37Paper Jam
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Where can I get FaceFilter Studio and what can I do with this application?
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49What is the BRAdmin Professional software used for?
- 50I'm using Macintosh. What is the PreScan option used for?