FAQs & Troubleshooting
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318 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 6Can I use voice mail on the same line as my Brother machine?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Load paper in the paper tray
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Scan and save a document in PDF format (Scan to File)
- 15Replace Ink
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25How to identify your Operating System (OS).
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28The printer status is Offline or Paused.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31Can third party ink be used to refill the ink cartridges?
- 32When I print, the pages are smudged with ink. What should I do?
- 33Why doesn't the machine answer when receiving a call?
- 34What is the BRAdmin Professional software used for?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36Configure and use the Scan Key Tool (Linux)
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38When I print images, the quality is not good (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Install PaperPort™ 12SE / 14SE onto Windows 10.
- 41"Offline" appears on the Status Monitor.
- 42What is Brother iPrint&Scan?
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46Stop my Brother machine from automatically redialing a number.
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.