FAQs & Troubleshooting
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321 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3One or more of my colors are not printing (blank). What can I do?
- 4Cannot print after a Windows 10 update (June 2020)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Replace Ink
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Where can I get FaceFilter Studio and what can I do with this application?
- 16What is the BRAdmin Professional software used for?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18Load paper in the paper tray
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Can I use voice mail on the same line as my Brother machine?
- 26When I print, the pages are smudged with ink. What should I do?
- 27How do I load envelopes into my machine?
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Use the Network Connection Repair Tool (Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34Can I use AirPrint with my Brother machine?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Stop my Brother machine from automatically redialing a number.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I am asked to enter a password when starting the Remote Setup application. What is the password?
- 41When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 42Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Can third party ink be used to refill the ink cartridges?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47Where is the USB port on the machine?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Set the date and time
- 50Improve poor print quality.