FAQs & Troubleshooting
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282 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 5Which E-mail packages are compatible with ControlCenter3?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Open the "Scanners and Cameras" and Properties.
- 18I cannot make borderless prints.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20How do I know which side up my photo paper should be in the tray?
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Can I use voice mail on the same line as my Brother machine?
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26Can third party ink be used to refill the ink cartridges?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28One or more of my colors are not printing (blank). What can I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I confirm that the FAX was sent correctly?
- 32I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38Check the firmware version.
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44Windows 10 Support Information
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46How to identify your Operating System (OS).
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50The edge of glossy paper is smudged.