FAQs & Troubleshooting
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262 Results
- 1Does NC-2200w work with Windows Vista?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Pre-Required Procedures (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Verify the Brother machine connected to the Wired Network (For Windows)
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 25Change the printer driver settings (Windows/macOS)
- 26How do I clear Machine Error 46?
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35I can print but cannot scan via network. (For Windows)
- 36Verify if the Brother machine has a dial tone
- 37Scan a document from a Windows XP application
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39Windows 10 Support Information
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42The edge of glossy paper is smudged.
- 43I cannot print from my computer via network. (For Macintosh)
- 44Functions supported in the Windows 7 built-in drivers
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 50PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?