FAQs & Troubleshooting
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169 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13How do I replace the Ink Cartridge?
- 14What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15Why can't I print when an ink cartridge is empty?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Delete print jobs from the print queue.
- 18Change the printer driver settings (Windows/macOS)
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20What is Distinctive Ring and how do I program it?
- 21Can I reduce the size of a received fax on this machine?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Cannot print after a Windows 10 update (June 2020)
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 27Can I confirm that the FAX was sent correctly?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29I'm using Macintosh®. What are the settings in the Scanner window used for?
- 30Do I need a telephone line to send and receive faxes with my Brother machine?
- 31How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33I am experiencing problems sending a fax, what can I do?
- 34Is there any way to reduce Ink consumption?
- 35What is the BRAdmin Professional software used for?
- 36I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 37How can I print envelopes?
- 38My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40I'm using Windows. Is there any way to view how much ink is remaining?
- 41How do I factory reset the print server?
- 42I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Functions supported in the Windows 7 built-in drivers
- 46I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 47I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 48Why doesn't the machine answer when receiving a call?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?