FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3Delete print jobs from the print queue.
- 4How to identify your Operating System (OS).
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6What is the Network Shared printing?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 13How do I clear a Machine Error 41, ME41 from the display?
- 14I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18Change the printer driver settings (Windows/macOS)
- 19The printer status is Offline or Paused.
- 20I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 21Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 22The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 23I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 24I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 25Vertical streaks appear in my copies.
- 26I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 27How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot print from my computer via USB.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 31I cannot print from my computer via network. (For Windows)
- 32Check the IP addresses of your PC and the Brother machine
- 33Verify if the Brother machine has a dial tone
- 34Scan a document in Windows 8 and Windows 10.
- 35Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I clean the Scanner to improve the copy or fax quality?
- 39I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 40Where is the full User's Guide? I can't find enough information in the paper manual.
- 41I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 42I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 43Cannot print after a Windows 10 update (June 2020)
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45I cannot scan via USB. (Mac OS X)
- 46I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?