FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Paper Jam
- 14Replace Ink
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 18What driver package format is supported by my Linux distribution?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Stop my Brother machine from automatically redialing a number.
- 23The printer status is Offline or Paused.
- 24Scan and save a document in PDF format (Scan to File)
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Cannot print after a Windows 10 update (June 2020)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Delete print jobs from the print queue.
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Print the Network Configuration List
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Pre-Required Procedures (Linux)
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40How do I clear the message "Unable to ..." or "... Unable" ?
- 41When I print, the pages are smudged with ink. What should I do?
- 42Configure and use the Scan Key Tool (Linux)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Protect your Brother machine against unauthorised access over the network
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.