FAQs & Troubleshooting
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185 Results
- 1Store Speed Dial numbers on my Brother machine for easy dialing.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4Change the printer driver settings (Windows/macOS)
- 5The printer status is Offline or Paused.
- 6The paper is skewed when it's printed.
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot print from my computer via USB.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29What is Distinctive Ring and how do I program it?
- 30Where can I find the serial number for my unit?
- 31Can I confirm that the FAX was sent correctly?
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34Uninstall Scan-key-tool. (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36Windows 10 Support Information
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I can receive a fax, but cannot receive a telephone call.
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Delete a network scanner entry. (Linux)
- 41How to identify your Operating System (OS).
- 42Change or delete an existing Speed Dial number.
- 43Functions supported in the Windows 7 built-in drivers
- 44Is my Brother machine compatible with third party print servers?
- 45I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 47What can happen if the wrong paper is used in your machine.
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)