FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5Protect your Brother machine against unauthorised access over the network
- 6I cannot make borderless prints.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10Which E-mail packages are compatible with ControlCenter3?
- 11I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21What is Distinctive Ring and how do I program it?
- 22I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Large characters are printed incorrectly. (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30Delete print jobs from the print queue.
- 31The edge of glossy paper is smudged.
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33How do I clear Machine Error 46?
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37Where is the USB port on the machine?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Why are the faxes I send always received with a black vertical line down the page?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Why can't I print when an ink cartridge is empty?
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Open the Control Panel (For Windows)
- 48The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".