FAQs & Troubleshooting
Popular |
281 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Can I print from or scan to Android™ Smartphone?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7What is the BRAdmin Professional software used for?
- 8I'm using Macintosh®. What are the settings in the Scanner window used for?
- 9How do I know the current network configuration?
- 10Pre-Required Procedures (Linux)
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12When I print, the pages are smudged with ink. What should I do?
- 13How do I clear Machine Error 46?
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 19How do I factory reset the print server?
- 20I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 21How to identify your Operating System (OS).
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24I cannot print from my computer via network. (For Macintosh)
- 25The printer status is Offline or Paused.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 36Windows 10 Support Information
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38How many times will my Brother machine automatically redial a busy number?
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41I am sharing my Brother machine. I can print but cannot scan.
- 42I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 43I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 48When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 49When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 50Where is the USB port on the machine? I can't find it on the back of the unit.